Shipping & Delivery

# SHAHAN. Shipping Policy

**Last Updated: February 2026**

## Worldwide Shipping

Yes - we ship worldwide! SHAHAN. offers customers insured USA and International Shipping with tracking for all orders.

## Processing & Handling Times

All orders are handled and shipped from our warehouse facilities. Please allow extra time for your order to be processed during holidays and sale seasons.

**Standard Processing:**
- Orders are processed between Monday and Friday
- Processing time: 1-3 business days from order date
- Orders ship the next day after processing is complete
- We do not process or ship orders on weekends

## Delivery Times & Important Notice

**IMPORTANT:** Due to ongoing carrier disruptions, warehouse backlogs, and high order volumes, delivery times may be significantly longer than standard shipping estimates. In some cases, orders may take several weeks to multiple months to arrive, depending on destination and carrier conditions.

While we strive to deliver orders as quickly as possible, these factors are often beyond our control. We appreciate your patience and understanding during this time.

## Shipping Protection Tiers

SHAHAN. offers two shipping options at checkout:

### Standard Shipping
- Basic carrier tracking included
- Standard delivery timeframes apply (subject to delays mentioned above)
- No additional protection coverage

### Premium Insured Shipping ⭐ RECOMMENDED
- **Full Protection:** Coverage from damage, loss, and theft
- **SHAHAN. Delivery Guarantee:** In the event your delivery is damaged, stolen, or lost during transit, we will replace or refund your order
- **Priority Processing:** Faster handling and expedited shipping for quicker delivery
- **Enhanced Tracking:** Premium tracking updates throughout transit

*Premium Insured Shipping provides peace of mind and faster delivery times, especially during periods of high volume or carrier delays.*

## Tracking Your Order

All orders include tracking information, which will be emailed to you once your order has shipped. You can use this tracking number to monitor your package's progress.

## Delayed Orders

If your order has not arrived within the expected timeframe, please contact our customer support team at support@shopshahan.com . We will work with you to locate your package and find a resolution.

**Please note:** Customers who experience extended delays should contact us directly before initiating chargebacks or payment disputes. We are committed to resolving all delivery issues and will work with you to ensure you receive your order or an appropriate resolution.

## Customer Responsibility

By placing an order with SHAHAN., you acknowledge:
- Delivery times are estimates and may be affected by factors outside our control
- Extended delays may occur due to carrier issues, customs processing (international orders), weather events, or high order volumes
- Orders shipped via Standard Shipping are not covered for loss, theft, or damage during transit
- Premium Insured Shipping is recommended for guaranteed protection and faster delivery

## Contact Us

If you have any questions or concerns about your order, please don't hesitate to reach out:
- Email: support@shopshahan.com
- Response time: Within 24-48 business hours

We appreciate your business and patience. Thank you for choosing SHAHAN.

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*This policy is subject to change. Customers will be notified of any significant updates.*